Shopping at Mediamarkt Vigo
I went to new Mediamarkt here in town the openning day and bought some nice toys for my Asus Eee at great prices.
A Transcend 8gb pendrive
Logitech 2.1 speakers
Trekstor 500gb external Hdd
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Warning about MediaMarkt scam.
E-Care ref 538008
I Purchased a 42 inch Toshiba TV from MediaMarkt in Belgium and it went wrong so under the guarantee I asked for the TV to repaired and contacted E-Care in Antwerp who then picked the TV up some two weeks later.
After several more weeks I contacted E-Care who said they could not get the parts to repair the TV and would send a credit note to MediaMarkt so that I could go and get myself a new TV and since the credit note was ‘In the post’ and I had been without a TV for two months I paid a deposit for a new TV.
Day after day I contacted MediaMarkt to ask if the credit note had arrived so that I could pick my new TV up only to be told the credit note had not arrived and that they were chasing it up.
Today some ten weeks later I am still without a TV and have been told that the parts to fix the TV have arrived and I will be getting my old TV returned some time later this week.
Clearly E-Care and MediaMarkt have been telling Lies and using me as pig in the middle and have failed to provide a reasonable service in taking far too long to fix and return my TV and using deceit as a delaying tactic.
Does anyone know the legal position on this ?
I would avoid both companies unless you like being scammed like me.